Bravesoul.co.uk Privacy Policy

1.    Our Privacy Policy

Brave Soul Limited ("we/us") take the privacy of our website users very seriously. We ask that you read this Privacy Policy carefully as it contains important information about how we will use your personal data.  Please read the following carefully, this policy and our terms of use sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us.  

For the purposes of the Data Protection Act 1998, we are the 'data controller' (i.e. the company who is responsible for, and controls the processing of, your personal data).

The purpose of this statement is to set out how we use personal information that we collect about you. By either registering to use the services we provide or by using the website you agree to our using your personal information in the ways set out in this policy.

2.    Personal data we may collect about you

We will obtain personal data about you (such as your name, address, email address, telephone number and credit/ debit card details whenever you complete an order online to purchase goods and/or when you register with our service, contact us, send us feedback and use this website.

We may also ask you for information when you enter a competition or promotion that we run or sponsor.
We may monitor your usage of this website. This may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on 'Use of cookies' below.

3.    How we may use your personal data

We will use your personal data in the following ways::

(a) to help us identify you and any accounts you hold with us;

(b) administration;

(c) statistical analysis;

(d) customer profiling and analysing your purchasing preferences;

(e) marketing--see 'Marketing and opting out' below;

(f) fraud prevention and detection;

(g) billing and order fulfilment;

(h) customising this website and its content to your particular preferences;

(i) to notify you any changes to this website or our services which may affect you;

(j) security vetting; and

(k) improving our services.

4.    Marketing and opting out

By registering on this website and providing us with your personal details e.g. name, email address, telephone number, you agree that we may contact you by email about products, services, promotions, special offers which may be of interest to you, unless you have told us not to do so.

If you prefer not to receive any further marketing communications from us, you can opt out at any time. If you wish to exercise this right you should email us at customercare@bravesoul.co.uk with the word “unsubscribe”.

5.    Disclosure of your personal data

(a)  We will not disclose your personnel details to any third party companies.

[(b)] We may disclose your information to any members of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries (as defined in section 1159 of the Companies Act 2006).

(c) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Brave Soul Limited, our customers, or others.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6.    Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

(a) access to your account is controlled by password and username which are unique to you;

(b) we store your personal data on secure servers; and

(c) payment details are encrypted using SSL technology.

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

7.    Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

8.    Use of cookies

When you use this website, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.

We may also obtain information about your online movements and use of the internet. We do this by placing a 'cookie', which is a small file, on your computer's hard disk. Cookies do not collect any confidential information, e.g. home address, telephone number or credit/ debit card details. Cookies are used for several reasons:

(d) to recognise you whenever you visit this website;

(e) to speed up access to this website (so you do not have to log on each time);

(f) to store your personal preferences;

(g) to build a profile about you; and

(h) to better target our marketing and advertising campaigns.

The vast majority of web browsers automatically accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website, for example your existing account will not be accessible. For further information about cookies and how to disable them please go to: www.aboutcookies.org.  If you register with us or continue to use our Site you agree to our use of cookies.

9.    Your rights

You have the right, subject to the payment of a small fee (currently £10) to make a request in writing to access to personal data which we may process about you. You have the right to require us to correct any inaccuracies in your data free of charge.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

10.    Changes

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.