+44 (0)161 831 3700

Whispering Smith ltd trading as Brave Soul


We take the privacy of our website users very seriously. We ask that you read this Privacy Policy carefully as it contains important information about how we will use your personal data.

For the purposes of the Data Protection Act 1998, Whispering Smith ltd (‘we’ or ‘us’) is the ‘data controller’ (i.e. the company who is responsible for, and controls the processing of, your personal data).

The purpose of this statement is to set out how we use personal information that we collect about you. By either registering to use the services we provide or by using the website you agree to this use.

Personal data we may collect about you

We will obtain personal data about you (such as your name, address, email address, telephone number and credit/ debit card details whenever you complete an order online to purchase goods [, when you register with our service, send us feedback, use this website].

For example, we will obtain your personal data when you (specify, e.g. register to use this website, send us feedback, contact us for any reason, sign up to a service, enter a competition, purchase goods).

We may monitor your usage of this website. This may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on ‘Use of cookies’ below.
How we may use your personal data

We will use your personal data for [the purposes described in the data protection notice that was given to you at the time your data were obtained]. These purposes include:

(a) to help us identify you and any accounts you hold with us;

(b) administration;

(c) statistical analysis;

(d) customer profiling and analysing your purchasing preferences;

(e) marketing–see ‘Marketing and opting out’ below;

(f) fraud prevention and detection;

(g) billing and order fulfilment;

(h) customising this website and its content to your particular preferences;

(i) to notify you any changes to this website or our services which may affect you;

(j) security vetting; and

(k) improving our services.
Marketing and opting out

By registering on this website and providing us with your personal details e.g. name, email address, telephone number, you agree that we may contact you by email about products, services, promotions, special offers which may be of interest to you, unless you have told us not to do so.

If you prefer not to receive any further marketing communications from us, you can opt out at any time. If you wish to exercise this right you should email us at care@Whispering Smith ltd with the word “unsubscribe” or by writing to us at our contact address below with your email address, customer number or name and address details.
Disclosure of your personal data

(l) We will not disclose your personnel details to any third party companies.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

(a) access to your account is controlled by password and username which are unique to you;

(b) we store your personal data on secure servers; and

(c) payment details are encrypted using SSL technology.

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
Use of cookies

When you use this website, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.

We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk. Cookies do not collect any confidential information, e.g. home address, telephone number or credit/ debit card details. Cookies are used for several reasons:

(d) to recognise you whenever you visit this website;

(e) to speed up access to this website (so you do not have to log on each time);

(f) to store your personal preferences;

(g) to build a profile about you; and

(h) to better target our marketing and advertising campaigns.

The vast majority of web browsers automatically accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website, for example your existing account will not be accessible. For further information about cookies and how to disable them please go to: www.aboutcookies.org.
Your rights

You have the right, subject to the payment of a small fee (currently £10) to make a request in writing to access to personal data which we may process about you. You have the right to require us to correct any inaccuracies in your data free of charge.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.

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